My Yalp
Quality and Services

At Yalp Interactive, we believe in delivering quality products and services. Our products are made from the finest materials, but we also want to provide high-class service. We additionally want to be able to provide customers with new games as quickly and efficiently as possible. We do this by delivering products that can be connected to the internet so that we can be there for you 24/7.

Find out the details of our quality and services by reading about:

  • The quality of our playground equipment
  • The Service Packages we offer
  • The Warranty we provide
  • And the online service of My Yalp

Quality Playground Equipment

We design playground equipment that will last for years in outdoor spaces. To make sure we deliver quality products, we test our product vigorously ourselves. We submit all of our interactive playsets to Dekra, the notified organization for international testing in the Netherlands.

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Yalp Interactive Service & Warranty

Service Packages

Customer satisfaction is very important to us. We want every customer to be happy with our products; that’s why we provide a standard service package with every Yalp Interactive product. For a truly worry-free experience, customers can upgrade their products to a carefree package.

All of the Yalp Interactive playground equipment comes with a Standard service package.

Find out all the details.

Service Packages

Warranty

We promise our customers that they can enjoy our Yalp products for several years without worries. we offer a TEN year warranty period from the installation date for non-electronic parts like steel, aluminum, and plastic construction parts. In addition, our service team is always available and will be happy to help you.

Please check the Yalp product warranty for all details, limitations, and exclusions. And if you have any questions then don’t hesitate to ask!

Warranty

My YalpΒ Service

If you have a question or problem with your interactive playset, quickly use the help desk tickets via the My Yalp platform. Our in-house service team will then take care of the matter and provide you online service and assistance.

Most of the time, our interactive playsets detect technical problems themselves and automatically send us tickets to solve the matter remotely. For example, if a playset is offline for a few days and doesn’t receive updates, our service team will receive a ticket that addresses the error.

My Yalp Support

Start a conversation

Would you like further advice on how an interactive device could be the solution for you? We would be happy to brainstorm with you and find the best solution for your needs!

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