Company
Yalp Inc. is a subsidiary of Lappset company, a leading European playground company, and is headquartered in the Netherlands with a US subsidiary in Austin. We are the market leader in next-generation interactive sports and play equipment. We develop, assemble, and market high-tech quality products. Active in over 30 countries around the globe, Yalp Inc has an ambitious international expansion plan for both the interactives and playground equipment from our parent company in Europe. With a commitment to technological innovation and designing fun and engaging play experiences, we keep pushing the edge of what’s possible for children in a rapidly evolving world and operate in a highly competitive industry.
Yalp Inc. leverages modern technology to drive fun physical activity in areas from sports training to STEM/STEAM education. We innovate new ways to train, learn, play, and interact, creating equipment that is multi-use, multi-ability, and multi-generational.
Education level
Associate Degree or higher.
Competences
- Excellent communication skills. Enthusiasm and a customer-focused mindset are imperative.
- Strong analytical and creative problem-solving skills.
- Previous experience in a commercial support role.
- Have full professional proficiency in English
- Proficiency in MS Office applications
- Experience working with a CRM database
Job Description
We are looking for a team player with a can-do attitude! As a sales support specialist, you will be a key person in creating a positive customer experience with your friendly, professional, and prompt service. Your work will vary from day to day. You will be working and collaborating with our end customers, distributors, salespeople, and with other (international) colleagues to ensure that Yalp succeeds in achieving its ambitious growth targets. This role reports to the US National Sales Director, and the position is remote, affording the opportunity for the person to be based in a home office.
Your primary responsibilities will include
- Building good customer/distributor relationships and managing their expectations.
- Documenting standard support procedures that end customers and distributors can follow.
- Documenting internal procedures.
- Processing and managing the ongoing stream of incoming sales leads from various communication channels into qualified leads, warmly handing over to the USA sales teams or directly bringing them to order.
- Supporting our own sales team in drafting sales documentation, reports, and presentations
- Maintaining customer, price, and product information accurately and updating the information in our CRM.
- In general, organize customer visits, training, and events.
- Coordinate and communicate with various internal departments to ensure timely processing of quotes, orders, service requests, shipping status, and customer information.
- Assisting customers and distributors with their questions and inquiries regarding our products
- Reporting – sales forecasts based on the pipeline, order, and shipping status
- Actively sourcing new sales opportunities and following up on inquiries made by (potential) customers.
Additionally, we are looking for a person who
- Is located in the USA (central time or east coast time is preferred)
- Is energetic, flexible, and adapts easily to changing situations.
- Is a quick learner with the ambition and passion for developing yourself professionally.
- Has good organizational, prioritization, administrative skills, accuracy, and attention to detail.
- Is willing to develop in-depth knowledge of product features and benefits.
- Is confident, friendly, and has an approachable attitude with excellent communication skills.
- Can work proactively to solve problems on behalf of the team.
- Enjoys working with people with different backgrounds in our fun-loving environment.
